"There is no FIB [summary.xml]" error with Veeam Cloud Connect v12.2

"There is no FIB [summary.xml]" error with Veeam Cloud Connect v12.2 KB ID: 4655 Product: Veeam Backup & Replication | 12.2 Published: 2024-09-10 Last Modified: 2024-09-30 On 2024-09-30, a new revision to the hotfix package listed in this article was released. All Service Providers who have previously installed the older hotfix are encouraged to download and apply this new repackaged hotfix. This updated hotfix file coincides with a repackaged release of the Veeam Backup & Replication 12.2 ISO dated 20240926, which includes the new hotfix package during the v12.2 upgrade/deployment. Service Providers wishing to use the Remote Console functionality with tenants that have upgraded or deployed Veeam Backup & Replication using the new 12.2 ISO, dated 20240926, must have the new hotfix from this article installed, as well as the updated plugins for Veeam Backup for Microsoft Azure and Veeam Backup for Nutanix AHV. Tenants impacted by this issue are advised to contact their Service Provider directly, and Service Providers will contact Veeam Support. Due to the scope of this issue, Veeam Support will be unable to assist tenants in resolving it. Challenge In Veeam Cloud Connect v12.2 (build 12.2.0.334), deployed from an ISO dated before 20240926, a network connection drop between the Veeam Cloud Connect server and the Cloud Gateway in the service provider’s infrastructure may cause a tenant's job targeting a Cloud Repository to begin failing with the error: There is no FIB [summary.xml] in the specified restore point. Failed to restore file from local backup. Solution This resolution section has been expanded to cover different variations of scenarios that Service Providers may face. As with all Veeam KB Articles, this article will be updated as more information and improved resolution steps become available. This article utilizes expandable sections for each scenario to ensure readers can find the information they need efficiently. Expand the section below that represents